Elevating System Efficiency:
Our Focus On User Experience
Success in modern day site management involves turning everyday complexity into intuitive simplicity. With over 210,000 users using the Verified platform monthly, our commitment to simplifying vendor and visitor management has continued to change the way businesses manage their property portfolios, sites, facilities, assets and people.
Learn more below about the three core pillars that underpin our innovative approach to the ‘user experience’ to drive system efficiency for businesses in Australia.
Overcoming Complexity
Technology often complicates rather than simplifies. As showcased in our recent FMA Presentation, Digital Overwhelm vs Digital Transformation, the digital revolution was supposed to make our lives easier, instead it has added inefficient complexity and administrative burden.
Verified’s platform strategy focuses on efficiency through three core pillars for business and their users – i) mapped pathways; ii) app-free access and; iii) a modular build approach. Together these factors create a simplified yet powerful user experience in the field.
1. Mapped Role Pathways: A Single, User-Centric Platform
Verified’s success is built on our commitment to user-centric design and our 20 years experience within the industry. Unlike other applications and software, Verified uses mapped pathways to guide users intuitively through their own role-based and/or job-related workflow. For example, the workflow for a fire pump technician may be more complex than that for a cleaner, but both are accurately captured and easily navigated for each respective individual. The user-centric platform can manage complex workflows whilst delivering one role-relevant experience, with one system.
These workflows ‘self-teach’ users and remove the need for extensive tutorials and training. This efficiency is further proven with our Australian-based support centre only receiving on average, 11 calls per day from over 7,000 users, (representing <0.0015%), requiring assistance on any given day! Advanced mapping of role pathways easily caters to the diverse needs of businesses with precision, through a deep understanding and focus on the end user perspective. The end results? Businesses consistently see improvements in operational efficiencies, cost reductions, enhanced risk management and time savings.
2. Web-Based Interface: The Benefits of No-App Requirement
Purposefully breaking away from the conventional app-based model, Verified offers a streamlined experience directly through web browsers. This innovative approach has a positive effect on efficiency for businesses and their users:
- Eliminating Hardware & Downloads: The platform eliminates the need for hardware, software and additional downloads, making Verified accessible anywhere, adaptable and available on any smart device.
- Instant Updates: As Verified does not have an app, any business-specific updates to policies and procedures can be implemented immediately, enabling users to have access to the most current information and data. This significantly enhances user satisfaction and expedites the implementation process for company-wide updates.
3. Modules That Grow With You: Flexibility and Seamless Integration
Verified is designed to grow alongside your business needs. Its architecture allows for the effortless integration of new modules, ensuring that as your business evolves, so does your digital infrastructure. Verified seamlessly accommodates additional functionality, from onboarding to licensing checks, all whilst providing the same consistent experience and user accessibility. For example, a typical Verified module stack for end-to-end visibility of cleaning and maintenance services would involve our Contractor Management and Accreditation and Licensing Modules for full transparency, contractual compliance and instant validation of working rights in Australia. This modular approach ensures businesses are equipped to meet the changing demands of the marketplace whilst still achieving streamlined processes and efficient workflows.
Empowering Your Business & Your Users
With more than 210,000 users experiencing the simplicity and effectiveness of Verified each month, with sophisticated solutions and simple and consistent workflows built from the users’ perspective and operational needs, the platform can be tailored to meet your requirements. With Verified, you can expect an increase in operational efficiency, a reduction in manual oversight, and a robust framework for compliance and safety. Furthermore, the scalability of Verified’s solutions allows for seamless adaptation as your business grows, demonstrating our commitment to supporting your evolving needs.
Our proactive approach to integrating cutting-edge technology ensures Verified is a market-leader, with solutions that meet the ever-changing demands of the digital landscape. Book your demo today to explore how Verified can transform and streamline your processes with the perfect blend of high-end functionality with user-centric design.