Later the facility manager discovered the contractor had attended the wrong site! Consequently, the maintenance work was done on the wrong Automatic doors. This mistake not only wasted significant resources but also left the original site unattended, risking further deterioration and increased repair costs. Additionally, the company mistakenly paid the contractor for work done at the wrong locations, compounding the issue.

The error occurred due to the absence of a system to record and capture the contractors attendance, track completed work, provide photo evidence and manage work order closures onsite. Consequently, there was no way to validate the contractors activities, including when, where and what work was performed.