Learn how one of Australia’s most prestigious universities partnered with Verified to digitise end-to-end compliance workflows, eliminate manual record-keeping, and create a safer environment for staff, students, and contractors.

TL:DR – Key Takeaways

  • End-To-End Digitisation – a complete transformation from fragmented, manual compliance processes into a unified digital system spanning all campus locations.
  • Full Visibility & Risk Reduction – on-demand, 24/7 transparency and oversight for contractor performance across all sites.
  • 99.85% Compliance Rate – all achieved through custom, app-free workflows and on-time delivery of key safety measures in line with Australian Standards.

Company Bio

Industry: Education
Location: Victoria, Australia
Size: 164 Site Locations
Challenge: Maintaining full compliance and minimising safety risks across multiple campuses
Solution: Digitised, app-free contractor workflows with real-time compliance tracking
“The Verified platform has allowed us to go from a team of 4, to 1 person to ensure our compliance”
- Director of Property Management

Overview

A leading Australian university is responsible for the welfare of over 75,000 students across its 164 sites. The Verified platform ensures every maintenance activity is logged, stored, and retrievable in line with state-based building regulations and Australian Standards.

Whenever a contractor completes maintenance tasks, a digital copy of the service record is automatically linked to the relevant site, ensuring ongoing compliance while reducing the risk of non-conformance. This process has reduced operational risk and created a significantly safer environment for all students, staff, visitors, and contractors.

99.85%Compliance Rate Maintenance records stored
instantly and correctly every time

From 4 to 1Required Team Size Reduction in compliance staff for greater efficiency and cost savings

The Compliance Challenge

With operations spread across dozens of campuses, the university needed a consistent, trackable system to meet statutory safety and compliance obligations. Every contractor visit triggered a legal requirement, with building owners required to store current service records as proof of compliance. This created an administrative burden that scaled exponentially given the campus sites and building portfolio size.

The university did not have an easy-to-use, centralised system for monitoring compliance status or service record storage. 

This created several challenges:

  • Lack of real-time visibility into which sites were compliant
  • No streamlined process for contractor service record management
  • Inability to strategically plan maintenance due to fragmented data

For property management teams already stretched thin, manual record-keeping was creating critical blind spots. Without proper record storage and proactive compliance monitoring, visibility across sites was limited, increasing the risk of missed obligations and non-compliance. It exposed the university to significant regulatory penalties, insurance complications, and most critically, potentially preventable safety incidents.

Results – Compliance at Scale

Within weeks, Verified implemented a digitised, custom workflows and an app-free solution that links service records directly to each site. The platform delivered:

  • Real-time, on-demand compliance status across all campuses.
  • Automated record storage to meet statutory obligations instantly.
  • Service delivery on-time and in-tolerance – safety measures implemented in line with Australian Standards.
  • Streamlined compliance management – reduced from 4 compliance staff to 1 without compromising safety.
  • Complete contractor performance oversight, enabling proactive management of maintenance schedules

With Verified’s platform, the university reached an industry-leading 99.85% compliance rate and gained full operational visibility across its portfolio.

By digitising workflows and integrating compliance tracking, the university has significantly reduced operational risk and improved safety standards across all sites.

Testimonials

With Verified, you have actionable data at your fingertips that gives
you the answers you need to provide a safe and compliant workplace

2025 © All rights reserved by Verified