Case Study
Cleaning Up Their Act
Using QR code technology, Verified delivers better
contract management outcomes and effectively
manages contractor-related risk.
Using QR code technology, Verified delivers better
contract management outcomes and effectively
manages contractor-related risk.
A large banking and financial institution, with over 1000 locations around the country, currently utilises Verified to manage cleaning contractor performance. Each time a contractor visits one of its sites, they log on to the Verified platform, submit their attendance and access the details of the approved work order that articulates the scope of work to be completed on that visit. Through implementation of Verified’s QR-Code based technology, the company has seen significant increase in their contractor’s quality of service.
With 1,000 hours of cleaning required daily across 1,000 sites, the banking client wanted to ensure high quality and efficient cleaning services were being undertaken.
After engaging the cleaning company, the Contract Manager noted that the services were not up to the quality he had hoped for. To manage the quality issue, the Contract Manager met with the cleaning company and discussed his concerns. Whilst the cleaning company assured the Contract Manager their service would improve, there was no notable quality difference to the service delivery.
The banking institution was exposed to multiple health risks as cleaning tasks were not completed by the contracted time limit nor to the agreed standard. As a result, the cleaning contractor continued to put the banking staff and its customers at significant risk of dust and dirt borne diseases and other bacteria and germs, including COVID-19.
The Contract Manager was left with concerning operational questions:
With Verified, you have actionable data at your fingertips that gives
you the answers you need to provide a safe and compliant workplace
We replaced our paper-based sign in with Verified. The visibility of contractor management is huge. We now have a better understanding of the cost structure of our work and we feel less vulnerable to risk.
It helps me better understanding of the cost structure of our work. I’m new and my first objective was to work out who was coming in our stores and why.
I’ve been waiting for 10 years for something like this. We had 100% compliance on paper and no understanding of who was in a site at any particular time.