Managing a large contractor network across 700+ fuel and convenience store sites can mean managing ongoing operational risk and compliance requirements accurately and at scale. Learn how a leading Australian retailer partnered with Verified to implement a customised contractor management solution, transforming how they verify, induct, and monitor security contractors for safety and transparency.

TL:DR – Key Takeaways

  • 98% Contractor Induction Compliance: Verified’s platform ensured that all security contractors have valid credentials and complete required inductions before accessing the site.
  • Real-Time Identity Verification: Photo checks eliminated security risks confirming personnel on site matched the approved documentation.
  • Full Transparency and Risk Mitigation: Time tracking, credential expiry monitoring, and compliance with Australian Workplace Health and Safety (WHS) standards significantly reduce operational risks whilst improving compliance accuracy.
Industry: Retail
Location: Australia-wide
Size: 700+ Site Locations
Challenge: Accurately managing contractor compliance and mitigating operational risks
Solution: Digitised and customised workflows for real-time credential verification and induction
Verified provides us the ability to govern our value chain, knowing who, knowing when, knowing what.
- Senior Executive
Director of Operations

Overview

A leading Australian retailer operates over 700 combined fuel and convenience store locations across the country. The organisation required a comprehensive visitor and contractor management solution to ensure transparency, compliance, and operational efficiency across its vast network. By partnering with Verified, the retailer gained full visibility into its operations, ensuring “knowing who, knowing when, and knowing what” work was being conducted on site–all critical elements for effective governance of its value chain.

The Challenge - Managing Security Contractors

The retailer often required security guards to attend its sites for urgent incidents such as broken windows, damaged entry points, or vandalism. However, the process for engaging security contractors was disconnected, fragmented and inaccurate, creating ongoing and significant operational risks.

Previous Workflow:

  1. A request was sent to a security contractor.
  2. The contractor broadcast the request via social media to a pool of subcontractors.
  3. The first available subcontractor to respond was assigned the task–often without thorough verification.

The process posed numerous risks and questions:

  • Is the attending individual a certified security contractor?
  • Have they been inducted and trained to work on site?
  • Are their security licences and credentials current and valid?
  • Is the contractor physically present on site?
  • How long did the contractor stay on site?

Without a structured process, the retailer faced compliance risks, potential safety violations, and breaches of Australian standards.

The Solution - End to End, Accurate & Transparent Digitised Workflows

To mitigate these risks, Verified worked closely with the retailer to create a customised contractor performance workflow tailored to their security operations.

Key Features of the Solution:

  • Real-Time Identity Verification: Security guards must upload a selfie alongside their credentials before access the site. This ensured identity confirmation.
  • Automated Induction Process: Every contractor required completion of an online induction process, confirming they understand the site’s terms and conditions before gaining access. This instantly reduced onboarding errors and site risk.
  • Credential Expiry Monitoring: The Verified system automatically flagged expired licences, ensuring only contractors with valid credentials were approved for site access.
  • Time Tracking and Attendance Verification: Verified tracked precise arrival and departure times, providing accurate attendance records and insight into the duration of site visits.

The Results - Improved Compliance & Operational Transparency

The implementation of Verified’s customised workflow delivered significant improvements in contractor compliance, operational oversight, and risk mitigation.

Key Outcomes:

  • 98% Induction Compliance: Contractors entering the site have validated licences and had completed the required induction.
  • Identity Verification Accuracy: The verification process ensures that the person on site matches their submitted credentials.
  • 7.2 Hours – Average Time On Site: Location capture at check-in and check-out provided accurate data on how long security guards remained on site, enabling performance monitoring. This ensured the company was able to get what they paid for from their contractors.
  • Compliance with Australian Standards: The system ensured full transparency and adherence to Workplace Health and Safety (WHS) regulations, significantly reducing operational risks.

This partnership between Verified and one of Australia’s leading fuel and convenience store chains demonstrates the importance of real-time compliance and operational transparency in managing contractor networks. By customising Verified’s platform to meet its unique security needs, the retailer successfully mitigated risks, improved contractor accountability, and ensured compliance across all 700+ sites.

For organisations seeking to optimise contractor performance and reduce compliance risks, Verified offers a proven, scalable solution that can be tailored to meet your operational needs.

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